The 1935 Error message is generated by the Windows Installer when it is unable to access a specific file, folder, or area of the system's registry for some reason. Normally, this error is generated if you not have full administrative rights to... Read More

If you receive an Error #2147023898 - Invalid Access to Memory Location either when installing or launching a Remark product, it is likely due to a Microsoft update that caused this software error on Windows 7 computers. You will need the latest... Read More

The most straightforward way to resolve this error in the majority of cases is to check to see if the Remark Office OMR Demo is installed on your system (look in the Windows control panel). If it is, uninstall the demo version, reboot and try... Read More

The Remark software will run on Windows 8.0. However, if you are running version 8.0, the .NET Framework version 3.5 is required and is not typically enabled with early versions of Windows 8. Note that this problem does not exist in Windows 8.1 and... Read More

Error Message:Invalid credentials were supplied. Please verify the Serial Number and Authentication Code before continuing.This error is typically caused by mistyping the serial number or authentication code. Verify what you have entered matches the... Read More

Remark Office OMR requires a serial number, authentication code and license key in order to install and activate the software. You will find this information in the email you received to download the software, or if you purchased a CD, on the... Read More

The Gravic software license agreement states that any one copy of the software can only be installed on one computer. The license transfer process is handled differently Remark Office OMR 10.  When you install Remark Office OMR 10 if it detects the... Read More

Remark Office OMR 2014 is supported under Windows 10. Please note that the .NET 3.5 framework is needed and if it is not found, you may receive a message explaining that you need to enable the .NET 3.5 framework. Windows may try to enable it for you... Read More

No. New versions of the software should not be installed in the same directory as previous versions. Ideally use the default directory in the installation program, or select a new directory that is different from the current installation. Please see... Read More

When you launch the Remark Office OM check for updates, you may see this error message on a Windows 8 computer: Click the “More info” link to get a second message and click the “Run anyway” button. The updater will not harm your computer;... Read More